New Patient F.A.Q.

Why choose East Bay Pet Hospital for you pet’s care?

The staff at East Bay Pet Hospital is highly trained and strive to meet the highest standards in veterinary medicine all while creating the best possible experience for you and your pets. 

It’s my pet’s first time at one of your clinics. What should I bring?

Providing any previous medical records with you will be the most benifical. This will allow our doctors to continue the care they recieve on an appropiate schedule. You may also bring in a stool sample for yearly intestinal parasite check. 

Do I need an appointment to be seen by a doctor?

Yes! As a general practice clinic we require an appointment to have your pet seen by the doctor. This includes wellness visits, medical exams, recheck exam and surgery consultations. 

Can a doctor diagnose my pet over the phone?

No, as there are many possible causes of malaise in pets that can present with similar symptoms, a thorough physical exam is necessary to make a diagnosis and provide treatment recommendations for your pet.

What forms of payment do you accept? Do you offer payment plans?

For your convenience we accept cash, Visa, MasterCard, American Express and Discover payments. We also have our in house payment plan VetBilling and work with CareCredit as other finance options.

Can I fill another veterinarian’s prescription at your hospital?

No, unless we have a doctor patient relationship established within the last 365 days we will not be able to fill another veterinarians prescription at our hospital. It will be best to have them call it into a local pharmacy to have it filled. 

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